Famigo can be reached by email at info@famigo.com or by phone at 888-509-5850 x702.

Help, I used the default unlock pattern and I can't remember it!

You can view the default unlock pattern here. You start drawing from the top left corner.

Help, I forgot my custom unlock pattern!

If you enter an incorrect unlock pattern a few times, you'll see a button that says, "Help! I forgot by unlock pattern!" Clicking this button will prompt you for your email address. Once you enter that, you can reset your unlock pattern.

Help, when I press Home, it always prompts me to set the default action!

We recommend you set the Sandbox as the default action for your Home button. The next time this prompt appears, click the 'Use as Default' checkbox and then select the Sandbox. You shouldn't be prompted for this anymore!

Help, my kids can exit the Sandbox by rebooting my phone!

Open the Sandbox, and enter your unlock pattern to access Parent Mode. Click the Menu button and then select Preferences. Check the Security Strength setting to restart the Sandbox on the reboot of your phone.

Help, my kids can exit the Sandbox by clicking on an ad in a game!

Open the Sandbox, and enter your unlock pattern to access Parent Mode. Click the Menu button and then select Preferences. Check Ad Guard, as well as Disable In-App Purchase and Disable Social Gaming.

Have questions or comments about the Sandbox? Email us at info@famigo.com. Thanks!